Welcome to LaticX. If you encounter any issues connecting to your NAS, managing files, or using other features, please contact us using the details below.
Support Email: support@laticx.com
Official Website: https://laticx.com
Frequently Asked Questions
Unable to find or connect to your NAS?
Make sure your NAS is powered on and connected to the network, and that your iPhone and NAS are on the same local network. In your iPhone Settings, allow LaticX to access your local network. If the issue persists, restart the app and try again.
File uploads or downloads failing?
Check your network connection, available storage on your NAS, and your account's file access permissions. To upload photos or videos, allow LaticX to access the photos you want to upload.
Unable to sign in?
Check your network connection, Link ID (for remote access), username, and password. For NAS local accounts, ordinary members can ask the NAS administrator to reset their password, and administrators can reset their password on the local network following the device instructions. For LATICX cloud accounts, use the password reset option on the cloud account sign-in screen.
What to Include When Contacting Support
- A description of the issue and the steps that led to it.
- Your iPhone model, iOS version, and LaticX app version.
- Your NAS model and system version.
- Screenshots or a screen recording of any error messages, if available.
Please do not send passwords, verification codes, or private files. Hide any personal information in screenshots or recordings before sharing them.
Privacy and Data Requests
You can delete your LATICX cloud account directly in the LATICX App settings. For questions about personal information, privacy rights, or data requests, please contact us at privacy@laticx.com or support@laticx.com.
Privacy Policy: https://laticx.com/privacy